Shear Attitude

Reviews

• Gregory Geoffroy

  Dec, 27 2017
  ★ ☆ ☆ ☆ ☆
  My wife and I were extremely disappointed in our service at this salon, especially with Reno, the stylist we used. Both of us had one previous appointment with Reno, with OK, but not great results. Yesterday, my wife had an appointment with Reno for hair coloring, and the salon made an error in her appointment time. When she arrived at the time that had been scheduled, the receptionist said her appointment had been for a half hour earlier, which we know was not correct, and they could not take her. She asked to speak to Reno, her stylist, but he would not come out to see her. The receptionist said they would call to reschedule, but when she did call, they said there is no availability. My wife asked to speak to Reno, but he would not come to the phone, nor would the manager of the salon when my wife asked to speak to that person. This is lousy customer service and shows no respect for the customer. We will never use this salon again and recommend that it be avoided at all costs.

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